Whether you need to address billing discrepancies with your service providers, or halt payments due to incorrect charges, Anchor provides a straightforward and secure way to manage your transactions.
Follow the steps below to handle the process smoothly and maintain oversight of your financial operations.
Steps to Stop a Payment
Navigate to the specific invoice you wish to stop
Click the ‘More’ button located at the bottom of the invoice details page > Stop payment
A dialogue box will appear prompting you to provide a reason for stopping the payment. This step is crucial as it helps maintain transparency and informs all parties of the context behind the action.
Enter the required reason in the text field provided and click ‘Stop’
What Happens Next?
After stopping a payment, the action will be recorded in the activity log, and relevant parties will be notified via update emails. This ensures that everyone involved is kept in the loop, and can take necessary actions if needed.
Resuming a Payment
To resume a stopped payment, follow the initial steps to locate the ‘More’ button and select ‘Stop/Resume’ again. Once confirmed, the payment process will continue as originally planned.
For further assistance or inquiries about stopping payments, please contact our support team.