With Anchor, the likelihood of chargebacks is low because clients sign an agreement and have all necessary information readily available. But in case a chargeback does happen, Anchor will notify you when a dispute occurs.

Due to time constraints, working closely with both your client and our team is crucial for a swift resolution of the dispute.

If the client stops a payment in Anchor, there's no specific timeframe to resolve it. This essentially puts the payment on hold. Once the client clicks 'Resolve' in Anchor, the payment will proceed as normal.

In such a case, no fee will be charged.

If the client disputes the payment through their bank or credit card company, the timeframe for resolution will depend on their specific rules and restrictions.

Should we receive a dispute request from outside Anchor, we'll inform you and ensure we meet the required timeframe based on the company that contacted us.

Disputes incur a chargeback fee of $20.

ACH payments may fail or be disputed if there’s missing authorization to charge your account. To ensure smooth ACH transactions (debits or deposits), our ACH Company IDs must be provided to your bank.

This step ensures that your bank recognizes and authorizes ACH transactions from Anchor, especially if your account has filters blocking transactions from unrecognized entities.

Provide these ACH Company IDs to your bank to authorize ACH debits and deposits:

Whenever you experience any issues with a dispute after adding the IDs as described above, reach out to us for help in getting the error cleared. 💜