If a payment attempt is unsuccessful, the first step is to check the error message displayed on the invoice or in the email notification.
These messages often provide specific details about why the payment didn’t go through. If there is a “Read More” link included, be sure to follow it for additional guidance tailored to the specific error.
One of the most common reasons for a failed payment is a missing authorization to charge the client’s account. This often happens when the client’s bank or payment provider flags the transaction as unauthorized.
To resolve this, ensure that the following company IDs are whitelisted before retrying the payment:
1800948598
4270465600
1371968160
More information on preventing authorization failures can be found here.
Another frequent cause of payment failure is insufficient funds. If this is the case, the client will need to add funds to their account before the payment can be successfully processed. Once the balance has been updated, clicking Retry will attempt the payment again.
If retrying the payment doesn’t resolve the issue, additional troubleshooting steps may be required. For further assistance, feel free to reach out to our support team at [email protected]