Managing Failed Payments

A payment may fail for several reasons, including authorization issues, insufficient funds, or restrictions set by the client’s bank.

When this happens, an error message will appear on the invoice and in the email notification sent to the payer. These messages often provide details about the failure and may include a “Read More” link with further instructions.

1. Missing Authorization

One of the most frequent reasons for payment failure is a missing authorization to charge the client’s account. This occurs when the client’s bank or payment provider flags the transaction as unauthorized.

To resolve this, ensure that the following company IDs are whitelisted before retrying the payment:

Once the IDs have been whitelisted, click Retry to attempt the payment again.

2. Insufficient Funds

Another common reason for payment failure is that the payer’s account does not have enough funds to complete the transaction. The client will need to add sufficient funds to their payment account before attempting the transaction again. Once the balance is updated, click Retry to process the payment.

You or your client can retry the payment up to four times to process it successfully.

In most cases, you can attempt to process it again up to four times directly from Anchor. However, each attempt should only be made after confirming that the issue has been addressed.