With Anchor, the likelihood of chargebacks is low because clients sign an agreement and have all necessary information readily available. But in case a chargeback does happen, Anchor will notify you when a dispute occurs.
It's a good idea to reach out to your client to understand why they disputed the charge.
Resolution
Given time constraints, it's crucial to work closely with your client to resolve the dispute.
If the client stops a payment in Anchor, there's no specific timeframe to resolve it. This essentially puts the payment on hold. Once the client clicks 'Resolve' in Anchor, the payment will proceed as normal.
In such a case, no fee will be charged.
If the client disputes the payment through their bank or credit card company, the timeframe for resolution will depend on their specific rules and restrictions. Should we receive a dispute request from outside Anchor, we'll inform you and ensure we meet the required timeframe based on the company that contacted us.
Please note, disputes incur a chargeback fee of $20.