If you encounter an error related to an invoice in Xero, it might be caused by a linked contact, item, or account that has been archived.
This guide walks you through how to reactivate accounts, customers, services, and the Anchor Vendor in Xero to fix those issues.
Reactivating Accounts
In Xero, go to Accounting > Chart of Accounts
Click the Archive tab to see archived accounts
Find the account you want to reactivate and click Restore
Make sure the account is properly mapped in Anchor
Go to Anchor and retry the sync
Reactivating Contacts
Click Contacts in the top menu, then select Customers
Click the Archived tab at the top of the Customers page
Click the inactive customer and then click Restore
Make sure the contact is properly mapped in Anchor
Go to Anchor and retry the sync
Reactivating Anchor Vendor
Click Contacts in the top menu, then select All contacts
Click the Archived tab at the top of the page
Find Anchor Vendor, click on it, and then click Restore
Go to Anchor and retry the sync
Reactivating Products and Services
Go to Business > Products and Services
Click the Filter icon and select Archived
Find the service or product you want to reactivate and click Restore
Make sure the service is properly mapped in Anchor
Go to Anchor and retry the sync