Under the Invoices page, you can view a list of every agreed service that has been billed and invoiced successfully.

Once an invoice is sent, we automatically contact Stripe (our payment facilitator) to process the payment.

Payments made with a credit card go through immediately and appear in your bank account approximately 3 days later.

In the case of ACH payments (bank account), the payment will be processed by the ACH network within 5 business days and will be received in your bank account within 2 business days.

Occasionally, invoices require special attention because payment failures can occur due to missing information, payment method issues, or if a client is unhappy with the service provided.

In this article, we break down the different types of invoices and the statuses associated with them. 🧾

Jump to a specific status:

The invoice is waiting for payment. This status shows up when an invoice has been created and sent to the client. To process the charge, we contact the payment facilitator instantly or according to the net terms in the agreement.

The charge is processed by the payment facilitator (Stripe) and is awaiting approval.

The payment facilitator has approved the payment. From the moment of approval, the payment will appear in your bank account within two business days.

Payment has been successfully transferred to your bank account.

The invoice is missing details that are required for it to be charged, such as amount, units, or hours. To process the invoice, add the missing details, save it, and send it to the client.

The client needs to approve that payment. This status appears in two cases:

This status appears when a client disputes an invoice. It may be due to inaccuracy or dissatisfaction with the service.

The payment failed due to an issue with the client's payment method.

For instance, there were insufficient funds or the credit card had expired.

The client needs to validate the payment method. An authentication process must be completed by the client.

Payment canceled by the service provider.
​

A late return is when a bank sends back (returns) an ACH transaction after the standard return deadline has passed (typically 2 days).

Verify with your client that they now have sufficient funds in the account before retrying the payment.