Anchor Support

Need help using the mobile app? Here are some helpful tips to help you troubleshoot.

Check your internet connection, then force-close and reopen the app.

App is stuck on a blank or loading screen

Check that biometrics are enrolled on your device. The offer to enable biometric login will reappear the next time you log in.

The Face ID, Touch ID, or fingerprint prompt never appeared

This is expected. The app is available for phones only.

You can't find the app on your iPad or tablet

Reach out to Support with the email link and the screen you landed on.

A link from an email opened the app on the wrong screen, or didn't open the app at all.

Force-close and reopen the app. If that doesn't help, uninstall and reinstall. No data is lost, since everything lives in your Anchor account.

The screen looks frozen after updating.

Your installed version is below the minimum supported version. Tap the update button to update from the App Store or Google Play. This is expected, not an error.

You see "Update Required" and can't get past it

Reach out to Support through the Support chat or <a href="mailto:support@sayanchor.com" rel="nofollow noopener noreferrer" target="_blank">support@sayanchor.com</a> and provide the following information:

- Device model
- OS version
- App version
- A description of what happened
- A screenshot or a screen recording

Tips for troubleshooting issues with the iPhone or Android app

Mobile App Troubleshooting Tips

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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