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If you encounter an error related to an invoice in QuickBooks Online, it may be due to a linked customer, item, account, or vendor that has been deleted or set to inactive.

In this guide, we'll walk you through the process of reactivating accounts, customers, services, vendors, and classes in QuickBooks Online. By doing so, you can resolve issues related to inactive items associated with your invoice.

Here are the steps to do it for Accounts

Click on Accounts &gt; Chart of Accounts.

Click on Settings (the gear icon) &gt; click on Include Inactive.

Inactive Accounts will show in the Actions column

Once you identify the inactive Account, select the account you want to reactivate and click the Make active link

1. Click on Accounts &gt; Chart of Accounts.
2. Click on Settings (the gear icon) &gt; click on Include Inactive.
3. Inactive Accounts will show in the Actions column
4. Once you identify the inactive Account, select the account you want to reactivate and click the Make active link

Here are the steps to do it for Customers

At the top of the customer list, click the small gear and select Include Inactive

Inactive Customers will show in the Actions column

Once you identify the inactive Customer, click the Make active button next to the customer name to reactivate ​

1. Select Sales from the menu
2. Select Customers
3. At the top of the customer list, click the small gear and select Include Inactive
4. Inactive Customers will show in the Actions column
5. Once you identify the inactive Customer, click the Make active button next to the customer name to reactivate ​

Here are the steps to do it for Products and Services

Go to Settings ⚙, then select Products and Services

From the Status ▼ dropdown menu, select All

Find the product or service that you want to reactivate

In the Action column, select Make active ​

1. Go to Settings ⚙, then select Products and Services
2. Select the Filter icon
3. From the Status ▼ dropdown menu, select All
4. Select Apply
5. Find the product or service that you want to reactivate
6. In the Action column, select Make active ​

Here are the steps to do it for Vendors

Go to the Expenses tab and select Vendors

From the Gear icon ⚙, select Include inactive

Search the vendor in the search bar (Anchor vendor)

Inactive Vendors will show in the Actions column

Once you identify the inactive Vendor, click Make active to reactivate

1. Go to the Expenses tab and select Vendors
2. From the Gear icon ⚙, select Include inactive
3. Search the vendor in the search bar (Anchor vendor)
4. Inactive Vendors will show in the Actions column
5. Once you identify the inactive Vendor, click Make active to reactivate

Here are the steps to do it for Classes

Go to Settings ⚙ and select All Lists

Select Settings ⚙ next the the Print icon, then select Include inactive

Find the class you want to restore, then select Make active

1. Go to Settings ⚙ and select All Lists
2. Select Classes
3. Select Settings ⚙ next the the Print icon, then select Include inactive
4. Find the class you want to restore, then select Make active

This article explains the steps to reactivate accounts, customers, services, vendors, and classes in QuickBooks Online