If you encounter an error related to an invoice in QuickBooks Online, it may be due to a linked customer, item, account, or vendor that has been deleted or set to inactive.
In this guide, we'll walk you through the process to reactivate accounts, customers, services, vendors, and classes in QuickBooks Online. By doing so, you can resolve issues related to inactive items associated with your invoice.
Here are the steps to do it for Accounts:
Click on Accounts > Chart of Accounts.
Click on Settings (the gear icon) > click on Include Inactive.
Inactive Accounts will show in the Actions column
Once you identify the inactive Account, select the account you want to reactivate and click the Make active link
Here are the steps to do it for Customers:
Select Sales from the menu
Select Customers
At the top of the customer list, click the small gear and select Include Inactive
Inactive Customers will show in the Actions column
Once you identify the inactive Customer, click the Make active button next to the customer name to reactivate
Here are the steps to do it for Products and Services:
Go to Settings ⚙, then select Products and Services
Select the Filter icon
From the Status ▼ dropdown menu, select All
Select Apply
Find the product or service that you want to reactivate
In the Action column, select Make active
Here are the steps to do it for Vendors:
Go to the Expenses tab and select Vendors
From the Gear icon ⚙, select Include inactive
Search the vendor in the search bar
Inactive Vendors will show in the Actions column
Once you identify the inactive Vendor, click Make active to reactivate
Here are the steps to do it for Classes:
Go to Settings ⚙ and select All Lists
Select Classes
Select Settings ⚙ next the the Print icon, then select Include inactive
Find the class you want to restore, then select Make active