Payout syncs can fail when Anchor payments are manually linked to QuickBooks Online deposits. If someone on your team has manually linked a payment as part of a deposit, a failure can occur.
💡 Please note, do not delete the payment from QuickBooks Online but only remove it from the deposit it was part of.
When this happens, we will show the below message, mentioning the exact payment that needs to be unlinked from the deposit (Anchor payments have a naming convention starting with PMANC - number).
This problem can be fixed by unlinking the payment from the deposit, saving it, returning to Anchor, and clicking Retry sync. We will then create a deposit in QuickBooks Online with that payment.
To unlink a payment:
Choose the Gear icon> Chart of Accounts.
Select View Register for the appropriate account.
Locate the deposit with the payment we mentioned.
Click the deposit in the register and click Edit to open it. Now you should be in the Deposits screen.
Uncheck the payment by clicking on it. This will remove the payment from the deposit.
Click Save.
Click Yes to the message, “The transaction you are editing is linked to others. Are you sure you want to modify?”
For more information, read this article.